The House Rules

Terms, plainly spoken.

On ordering

Bars in hand may be acquired directly: payment is taken at checkout and your bars are set aside the moment it clears. Bars still curing may be reserved with nothing to pay today; when their batch is released we write to you, and only then is payment asked. Larger and ceremonial orders are arranged by correspondence, honoured in the order letters arrive.

On dispatch and delivery

Paid bars leave the atelier within three working days, by courier, and the consignment number follows by letter so you may watch the journey. Within India a parcel ordinarily arrives in two to seven working days of dispatch. The price shown for a bar is the entire sum asked of you; carriage within India adds nothing to it. The whole of it is set out in our .

On withdrawal and refunds

You may withdraw an order at any time before it is dispatched: write to the atelier, or from your account, and every rupee paid returns to the method it came by, ordinarily within five to seven working days. A reservation costs nothing, and declining one costs nothing either. Soap being a thing of personal care, a bar that has been unwrapped cannot come back to us; but should a parcel arrive damaged or carry the wrong bars, write within forty-eight hours with a photograph and we will replace it or return your payment in full. The full terms live in our .

On batches

Each batch numbers sixty bars and no more. When a batch is spoken for, it is gone until the next has finished its cure; we do not hurry a batch to meet demand, and we ask that you do not ask us to.

On the bars themselves

Every bar is cut, stamped and bevelled by hand; small differences in weight, colour and pattern are the signature of the method, not a flaw in it. Weights are stated at wrapping and may soften slightly as a bar continues to cure.

On price

Prices are shown in Indian rupees and are set per batch; they may be revised between batches as ingredients demand. The price confirmed when your bars are set aside is the price you pay; it does not move thereafter.

On your privacy

What we collect when you write or order, how it is kept, and who it is shared with, is set out in full in our . In short: only what is needed to answer and fulfil, and never a list sold or traded.

On care

A handmade bar kept dry between uses will serve you long and well. Ours ask only for a dish that drains.

On this site

The words, drawings and marks upon this site belong to the Zevara Atelier, Kolkata. These terms are governed by the laws of India, and any matter arising falls to the jurisdiction of the courts of Kolkata.

Last set down: July 2026 · Zevara Atelier, Kolkata